Clear information about refunds and payment-related policies at IBooking Holidays.
At IBooking Holidays, we aim to provide a clear and transparent booking experience. Refund eligibility depends on the booking terms, supplier policies and the specific travel service purchased.
Refund eligibility depends on the cancellation and refund conditions applicable to the specific booking. Each service may have different terms based on destination, travel date, supplier rules, fare type and offer conditions.
Cancellation requests must be submitted through the appropriate IBooking Holidays support or contact channel. Applicable cancellation charges may apply based on the booking terms and the stage at which the cancellation request is received.
Hotels, tour operators, transport providers and other travel suppliers may have their own cancellation and refund rules. These supplier rules form part of the refund decision for the booking.
Approved refunds are processed after confirmation from the relevant supplier or service provider. The refund amount, if applicable, will reflect supplier deductions, cancellation charges and payment-related adjustments where relevant.
Bookings marked as non-refundable may not qualify for a refund. Customers should review the booking details carefully before confirming payment for such services.
The actual time for a refund to appear in the customer account may depend on the payment method, bank and payment provider. IBooking Holidays will support the process once the refund is approved.
For refund-related questions, please contact the IBooking Holidays support team with your booking details so the team can review the applicable conditions.
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